Contact Us

Mon - Thu  7.30am - 4.00pm  AEST  
Fri -            7.30am - 12.30pm AEST        
Sat -           Closed
Sun -          Closed

CHRISTMAS CLOSURE - We will be closed for a Christmas / New Year break from Tuesday 24th December through to Wednesday 8th January Inclusive. 

Last orders sent prior to Christmas will need to be received by 12pm Monday 23rd December.

All orders placed in the closure timeframe will be processed and dispatched on our return from Thursday 9th January.
We wish you all a very merry festive season and thankyou for your support through 2024.

For international customers - our time zone is GMT +10 / AEST (no daylight savings)
 

Live Tech Support -
Live tech support is offered during business hours unless too busy (and on occasion outside normal hours)
At the bottom of every page is a Pop-Up bubble.

Email - for efficient service/response please use the correct email address below based on your enquiry.                          
New sales enquiries -                          sales@spaparts.com.au 
Existing Order enquiries -                    orders@spaparts.com.au
Technical Support enquiries -              support@spaparts.com.au
Parts Identification Service -                partsID@spaparts.com.au

Email is the preferred & most efficient contact method - please include details on make/model/sizes and images of the parts you are requesting information on to help facilitate the most accurate timely response. Please minimise image size before emailing - preferably under 500KB ea.

Local Calls -        
1300 736 025
(07) 31733777

International Calls -                         
+61 (0)7 31733777

Text / upload images - 
You can upload two images directly to us from your phone or photo gallery by using the form below 
Include a brief text message with images attached. 
or
Text message/images to 0439226772 (not a voice call service)
 

Office & Warehouse Address -  Please note that we do not have a retail showroom/sales staff so cannot guarantee immediate service or that tech support can be available. We highly recommend you email through for parts ID or support, and pre-order online for Click 'n collect in order to save on delays or possible wasted trip if we are out of stock of parts required.                    
Australian Spa Parts
3b / 242 New Cleveland Rd (down an easement off New Cleveland Rd - turn at McDonalds)
Tingalpa,
Qld, 4173, Australia 

ABN 20088152550